Sharing Channels
Share feedback forms with your users
Once you've created a channel, you can share it with your users so they can start submitting feedback. Each channel has a unique URL that serves a branded feedback form.
Channel URL format
Every channel has a public URL in this format:
For example, if your workspace slug is acme-corp and your channel slug is bug-reports, the URL would be:
How to share
There are several ways to share your feedback channel:
- Direct link — Copy the URL and share it via email, chat, or documentation
- In-app link — Add a "Give Feedback" button in your product that opens the channel URL
- Support page — Link to your feedback channels from your support or help center
- Slack or Teams — Pin the link in a channel where your users or team collaborate
What submitters see
When someone visits your channel URL, they'll see a branded feedback form with:
- Your workspace logo and name
- Your brand accent color applied to buttons and highlights
- A form to enter their name and email
- Category selection (if the channel has multiple categories enabled)
- The dark or light theme configured for the channel
After entering their details, the AI assistant begins a conversation to gather feedback. The conversation is streamed in real-time for a natural chat experience.
Private channels
If your channel visibility is set to private, visitors will be asked to enter an access code before they can proceed to the feedback form. You set this access code in the channel settings and share it separately with authorized users.
Paused channels
If a channel is paused, visitors will see a message indicating that feedback is not currently being accepted. This is useful when you need to temporarily stop collecting feedback — for example, during a major release or when your team is at capacity.