Channel Settings

• Name — The display name shown in the dashboard and on the feedback form header
• Slug — The URL-friendly identifier used in the public form URL (e.g., bug-reports)
• Status — Active or paused. Paused channels show a message to visitors that feedback is not currently accepted

Category tags define what types of feedback this channel collects. When a submitter starts a conversation, they can optionally select a category. The AI uses the selected category to ask more relevant follow-up questions.

Available categories include:

• Bug — Something isn't working as expected
• Feature Request — A new capability or enhancement
• UX Improvement — Usability or design feedback
• Performance — Speed or reliability issues
• Documentation — Gaps or errors in documentation
• Other — General feedback

You can enable or disable categories per channel. The selected categories appear as options on the feedback form.

Channels can be configured with two visibility modes:

• Public — Anyone with the link can submit feedback. No authentication required.
• Private — Visitors must enter an access code before they can submit feedback. You set the access code in channel settings and share it with authorized users.

Each channel can have its own theme — either dark or light. This controls the appearance of the public feedback form. The theme setting is independent of your dashboard theme preference.

If you have Linear connected, you can configure where issues from this channel are created:

• Linear team — Select which Linear team receives issues from this channel
• Linear project — Optionally assign issues to a specific project within the team

This lets you route feedback from different channels to different teams — for example, bug reports to Engineering and feature requests to Product.

If Slack is connected, you can assign a specific Slack channel for this feedback channel's notifications. When new submissions come in, notifications are posted to the assigned Slack channel. If no channel-specific Slack channel is set, notifications use the workspace default.

Override the workspace default feedback mode for this specific channel. See the Channels overview for details on each mode (Single, Auto-Split, Split & Review).