Dashboard & Analytics

The main dashboard page (accessible from Dashboard in the sidebar) shows:

• Key metrics cards — Submissions, Open issues, Urgent, and Completed, each with a delta compared to the prior period
• Submission chart — A bar chart showing daily submission volume over a selectable date range (defaults to the last 7 days; switch to today, yesterday, last 30 days, last 90 days, or all time)
• By Active Channel — A breakdown of submission volume across your active channels
• Recent submissions — The latest submissions for quick access

The dedicated Analytics page (accessible from the sidebar) provides deeper insights:

• Completion rate — The share of started sessions that result in a submission
• Avg intake turns — How many conversational turns a typical submission takes
• Avg time to submit — The average duration from session start to submission
• Abandoned sessions — Sessions that were started but never completed
• Workspace volume — Total submissions, this week's count, active channels, and average submissions per channel
• By priority — Distribution of submissions across priority levels
• By status — Distribution of submissions across workflow statuses

Here are some patterns to look for in your analytics:

• Spike in bug reports — May indicate a problematic release. Check if the spike correlates with a recent deployment.
• High abandonment rate — A high number of abandoned sessions may mean your intake flow is too long or the channel prompt needs clarifying.
• High-priority concentration — If most submissions are P0/P1, your priority rules may need tuning — or you may have significant quality issues.
• Channel utilization — Low-volume channels may not be well-promoted or may be redundant.