Overview
Create and manage feedback channels
Channels are the foundation of feedback collection in Flowback. Each channel is an independent feedback stream with its own public URL, settings, and integrations. You might create separate channels for different products, teams, or feedback types.
What is a channel?
A channel represents a single feedback intake point. When you share a channel's URL with your users, they see a branded feedback form where the AI assistant guides them through submitting their feedback. Each channel can have its own:
- Category tags (bug, feature request, UX improvement, etc.)
- Visibility settings (public or private)
- Theme (dark or light mode)
- Linear team and project routing
- Slack channel for notifications
- Feedback mode (single issue, auto-split, or split with review)
Creating a channel
Navigate to Channels in your dashboard sidebar, then click New Channel. You'll be asked to provide:
- Name — A descriptive name like "Bug Reports" or "Feature Requests"
- Slug — Auto-generated from the name, used in the public URL
- Category tags — Select which types of feedback this channel accepts
- Visibility — Choose between public and private access
Channel limits
The number of channels you can create depends on your plan:
| Plan | Channel Limit | Monthly Submissions |
|---|---|---|
| Trial | 2 channels | 50 submissions |
| Starter | 3 channels | 100 submissions |
| Pro | Unlimited | 300 submissions |
Managing channels
From the Channels page, you can see all your channels in a grid view. Each channel card shows its name, status, visibility, and the number of submissions it has received.
Click on a channel to edit its settings, or use the status toggle to pause a channel temporarily. Paused channels display a message to visitors that feedback is not currently being accepted.
Feedback modes
Channels support three feedback processing modes that determine how submissions are handled:
| Mode | Behavior |
|---|---|
| Single | Each conversation creates exactly one submission and one Linear issue |
| Auto-Split | The AI automatically detects multiple distinct issues in a conversation and creates separate submissions for each |
| Split & Review | Like Auto-Split, but submissions are created as drafts that require manual approval before Linear issues are created |
The default mode is set at the workspace level but can be overridden per channel.