Overview
Create and manage feedback channels
Channels are the foundation of feedback collection in Flowback. Each channel is an independent feedback stream with its own public URL, settings, and integrations. You might create separate channels for different products, teams, or feedback types.
What is a channel?
A channel represents a single feedback intake point. When you share a channel's URL with your users, they see a branded feedback form where the AI assistant guides them through submitting their feedback. Each channel can have its own:
- Type (External for end-users, or Internal for team members)
- Category tags (custom labels you define, like "Bug" or "Feature")
- Visibility settings (public or private)
- Theme (dark or light mode, set at creation)
- Issue tracker routing (Linear, GitHub, Jira, or Flowback-native)
- Slack channel for notifications
- Feedback mode — Single, Auto-Split, or Split & Review (applies to Linear-connected channels)
Creating a channel
Navigate to Channels in your dashboard sidebar, then click New Channel. You'll be asked to provide:
- Name — A descriptive name like "Bug Reports" or "Feature Requests"
- Slug — Auto-generated from the name, used in the public URL
- Category tags — Select which types of feedback this channel accepts
- Visibility — Choose between public and private access
Channel limits
The number of channels you can create depends on your plan:
| Plan | Channels | Monthly Submissions |
|---|---|---|
| Trial | Unlimited | 300 submissions |
| Builder | 3 channels | 50 submissions |
| Team | 10 channels | 150 submissions |
| Business | Unlimited | 300 submissions |
Managing channels
From the Channels page, you can see all your channels in a list. Each row shows the channel name, status, visibility, and the number of submissions it has received.
Click on a channel to open its settings. To pause a channel temporarily, go into its settings and change the status. Paused channels display a message to visitors that feedback is not currently being accepted.
Feedback modes
Channels support three feedback processing modes that determine how submissions are handled:
| Mode | Behavior |
|---|---|
| Single | Each conversation creates exactly one submission and one Linear issue |
| Auto-Split | The AI automatically detects multiple distinct issues in a conversation and creates separate issues for each |
| Split & Review | Like Auto-Split, but issues are held as drafts for your review before being pushed to Linear |
Feedback mode is a per-channel setting configured on the channel's Linear tab. It applies only to channels connected to Linear.