Docs/Getting Started/Introduction

Introduction

What is Flowback and how it works

Flowback is an AI-powered feedback intake platform that transforms unstructured customer feedback into structured, actionable product requirements. Instead of parsing through emails, Slack messages, and support tickets, Flowback gives your users a conversational interface that asks the right follow-up questions, generates detailed product requirement documents (PRDs), and automatically creates issues in your project management tools.

How it works

The Flowback workflow has three stages:

Collect

Share a branded feedback form with your users. An AI assistant guides them through a natural conversation, asking targeted follow-up questions based on their feedback type — whether it's a bug report, feature request, or UX improvement.

Structure

Once the conversation is complete, Flowback's AI generates a detailed PRD from the conversation. This includes a problem statement, user story, steps to reproduce, expected behavior, impact assessment, and acceptance criteria.

Act

Submissions automatically create issues in Linear with the right labels, priority levels, and full PRD attachments. Your team gets notified in Slack and can triage directly from there.

Key features

Feature	Description
AI-Powered Feedback	Conversational AI that asks contextual follow-up questions based on feedback type
Auto-Generated PRDs	Every conversation is turned into a structured product requirement document
Linear Integration	Issues created automatically with labels, priorities, and PRD attachments
GitHub Context	AI references your codebase to provide context-aware suggestions
Slack Notifications	Real-time alerts with priority-based routing and triage actions
Priority System	Configurable priority levels with AI-powered suggestions and custom rules
Multi-Feedback	Detect and split multiple issues from a single conversation
File Uploads	Attach screenshots and documents to provide visual context
Analytics	Track submission trends, category distribution, and team metrics
Team Management	Invite team members and manage roles within your workspace

Who is Flowback for?

Flowback is built for product teams that want to systematize their feedback collection. Whether you're a startup with a handful of users or a growing team with multiple feedback channels, Flowback ensures that every piece of feedback is captured, structured, and actionable.

Common use cases include:

Collecting bug reports from beta testers with enough detail for engineering to act on
Gathering feature requests from customers with structured requirements
Running internal feedback sessions where team members can quickly capture ideas
Managing UX improvement suggestions with clear context and priority

Quick Start