Multi-Feedback
Handle multiple issues in one conversation
Sometimes a single feedback conversation covers multiple distinct issues. A user might report a bug and also mention a feature they'd like — or describe three separate problems they encountered. Flowback's multi-feedback system handles this automatically.
Feedback modes
There are three modes that control how multi-item feedback is processed:
| Mode | How it works | Best for |
|---|---|---|
| Single | One conversation = one submission = one Linear issue. The AI combines everything into a single PRD. | Simple feedback channels where each conversation is about one topic |
| Auto-Split | The AI automatically detects multiple distinct issues and creates separate submissions for each, with individual PRDs and Linear issues. | High-volume channels where users often report multiple things at once |
| Split & Review | Same as Auto-Split, but the detected items are combined into a single draft submission for you to review. You approve it before issues are created in your connected tracker. | When you want to verify the AI’s splitting before issues reach your backlog |
How auto-detection works
When a channel uses Auto-Split or Split & Review mode, the AI analyzes the completed conversation and identifies distinct feedback items. For each item, it generates:
- A separate title
- A dedicated PRD with problem statement, user story, and acceptance criteria
- An individual priority suggestion
- A separate issue in your connected tracker (in Auto-Split mode)
Reviewing drafts
In Split & Review mode, the detected items are combined into a single draft submission that appears in your inbox with a Draft status. To action it:
- Open the draft submission in the inbox
- Review the generated PRDs and priority suggestions for each detected item
- Click Approve to create issues in your connected tracker
- Or leave it as a draft if you want to review it later
You can also use the Push button to manually create issues from any submission in your connected tracker (Linear, GitHub, or Jira), even if they weren't auto-created.
Configuring the mode
The feedback mode is configured per channel. Open the channel's Linear tab in channel settings and choose Single, Auto-Split, or Split & Review. Each channel can have its own mode depending on the type of feedback it receives.