Docs/Submissions/Inbox

Inbox

Review and manage all submissions

The Submissions inbox is your central hub for reviewing all feedback that comes through Flowback. Every completed conversation appears here with its generated PRD, priority suggestion, and integration status.

Inbox overview

Navigate to Submissions in your dashboard sidebar to open the inbox. You'll see a list of all submissions across all channels, sorted by most recent. Each list item shows:

  • Title — An AI-generated title summarizing the feedback
  • Submitter — The name of the person who submitted the feedback
  • Category — The feedback category tag (bug, feature request, etc.)
  • Priority badge — The AI-suggested priority level with color coding
  • Attachment icon — Shown when the submission includes uploaded files
  • Date — When the feedback was submitted

Submission details

Click on any submission to view its full details. The detail view includes:

  • Generated PRD — The full product requirement document created by the AI, including problem statement, user story, steps to reproduce, expected vs. actual behavior, impact assessment, and acceptance criteria.
  • Conversation history — The complete chat between the submitter and the AI assistant, so you can see the original context.
  • Submitter information — Name, email, and which channel they submitted through.
  • Priority — The AI-suggested priority level, which can also be seen in the Linear issue if connected.
  • Linear issue link — A direct link to the created Linear issue (if Linear is connected).
  • Attachments — Any screenshots or documents the submitter uploaded.

Filtering submissions

Use the filters at the top of the inbox to narrow down your view:

  • Filter by channel to see feedback from a specific source
  • Filter by category to focus on bugs, features, etc.
  • Filter by priority to find high-priority items
  • Filter by status to find drafts awaiting approval (in Split & Review mode)

Actions

From the submission detail view, you can take several actions:

  • Push to Linear — If a submission doesn't have a Linear issue yet (or if you want to recreate one), use this button to manually create an issue.
  • Approve — For draft submissions in Split & Review mode, approve the submission to create its Linear issue.
Tip
The Push to Linear button is useful when you've disconnected and reconnected Linear, or when you want to create issues for submissions that were created before Linear was connected.