Slack
Get notified and triage from Slack
The Slack integration keeps your team informed about incoming feedback in real-time. Get notified when new submissions arrive, triage priority directly from Slack, and configure digest schedules to stay on top of feedback trends.
Connecting Slack
- Navigate to Integrations in your dashboard
- Click Connect Slack
- Authorize Flowback in your Slack workspace
- Select a default Slack channel for notifications
Notification settings
After connecting, you can configure how and when you're notified:
| Setting | Description |
|---|---|
| Notify on submission | Send a notification for every new submission |
| Priority threshold | Only notify for submissions at or above a certain priority (e.g., P2 and above) |
| Default Slack channel | The channel where notifications are posted by default |
| Per-channel Slack routing | Override the default channel for specific feedback channels |
| Priority @mentions | Tag specific people or groups when high-priority feedback comes in |
Notification content
Each Slack notification includes:
- Submitter name and email
- Priority badge with emoji and color
- A summary of the PRD (first 300 characters)
- A link to view the full submission in the Flowback dashboard
- A priority dropdown to change the priority directly from Slack
Priority @mentions
You can configure specific Slack @mentions based on priority level. For example:
- P0 (Critical) → @oncall-engineering
- P1 (High) → @product-lead
- P2 (Medium) → No special mention
This ensures the right people are notified immediately when high-priority feedback arrives.
Digest notifications
In addition to real-time notifications, you can enable periodic digests:
- Daily digest — A summary of the day's submissions posted at a time you configure (e.g., 9 AM every morning)
- Weekly digest — A weekly summary posted on a specific day and time (e.g., Monday at 10 AM)
Digests include submission counts, priority breakdowns, top categories, and trend data. They're a great way to keep leadership informed without flooding channels with individual notifications.
Slack channel routing
You can route notifications from different feedback channels to different Slack channels:
- Set a default Slack channel in the Slack integration settings
- Override per feedback channel in each channel's settings
For example, route bug reports to #engineering-bugs and feature requests to #product-requests.